The Benefits of Cloud-based Telephony

There has never been a better time to shop for a new phone system, due to the growing number of service and equipment options. In today’s competitive environment, businesses are looking for ways to lower expenses, eliminate multiple vendors and communication providers, refocus IT staff on other areas of the business, and allow employees to easily connect regardless of location and device. There is no reason for companies to maintain the status quo when it comes to communication systems. Working with a service provider that can offer these benefits through a cloud-based solution is one option more businesses are exploring. Through surveys and discussions with enterprises, Infonetics Research is finding increasing numbers of businesses planning to select cloud-based telephony services instead of premises-based PBXs over the next two years.

By DIANE MYERS

Directing Analyst, Service Provider VoIP and IMS

Infonetics Research, Inc.

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