Critical Information Summary
Information about the service
This is an IP Voice service which requires the outright purchase of approved IP handsets from Voiteck or an Authorised Voiteck Dealer. • Plan/Access fees are charged in advance on sign up, your monthly email bill is issued on the anniversary of activation • Direct debit is mandatory, this can be via credit card or bank account, with payments deducted 4 days after your email bill is issued • If payment bounces services will be suspended until payment is corrected, a $10 fee may apply • An ADSL2+ connection is required for use of Voiteck IP Voice services, the quality of service may be aﬀected by the internet connection, ﬁrewall and other matters outside of the control of Voiteck • Whilst calls to 000 can be made, the Voiteck IP Voice service cannot be relied upon as an emergency service. • The main PSTN number may be ported to Voiteck, a one oﬀ porting charge of $30 per number or $130 per 100 number indial range will apply, PLUS a monthly number hosting fee of $70 per 100 indial number range. Your former carrier may also charge a ‘porting out’ fee. • This service is available for Business customers with a valid ABN with a maximum of 10 extensions for standard business usage. • If a service is disconnected, the recurring monthly access fee is charged until the end of the billing cycle in which the service is discontinued • If a customer withdraws the Customer Service Guarantee Waiver (shown at www.Voiteck.com) Voiteck is under no obligation to provide the service requested • Uptime Guarantee: This applies if you have connected your service according to Voiteck’s minimum recommendations, which is with Quality Assured equipment (as shown on our hardware price list), a dedicated ADSL2+ (minimum) connection for the IP trafﬁc and our hosted iPBX conﬁgured by our in house team. The amount of downtime during a calendar month will be determined by our Voiteck and does not include any scheduled maintenance our upgrade outages. If this is more than 0.01%, on application, we will credit you double the value of the time that was down dependent on the plan that you are on at the time of the outage. If your internet connection or local power supply is at fault this does not qualify. • Oﬀer subject to the Voiteck fair use policy, for full details visit www.Voiteck.com
Information about pricing
A connection fee of $50.00 per handset applies, unless a 36 month contract is agreed to. The minimum monthly amount payable is $55.55 per month per handset plus any additional features e.g. auto attendant . • If a 36 month contract is agreed to the $50 connection fee is waived and the total minimum charge per handset will be determined by which plan the customer has signed too. . exclusive of GST. If the phones are disconnected before the 36 month term expires, the early termination fee is equal to the number of months remaining times $55.55 times the number of handsets. • International calls are charged per second. • For full list of international call rates visit www.Voiteck.com. Voiteck has a number of ‘blacklisted’ countries that are not accessible due to known fraudulent call activity on IP phone lines please check the full international list on the website for details. • All Hardware is supported by Manufactures 24 month Warranty. • All customers are subject to finance approval, all pricing provided is a finance amount over 36 months.
Up to date usage of the service can be obtained at ‘’my Voiteck” at www.voiteck.com or contacting customer service on 08 81219311 or emailing email@example.com• If you wish to contact Voiteck in respect to a dispute, please email support@Voiteck.com • If the Voiteck dispute resolution process does not ﬁnalise a dispute the Telecommunications Industry Ombudsman may be contacted on 1800 062 058 or online at www.tio.com.au