ShoreTel-Phone-System

ShoreTel Phone System

ShoreTel provides and supports a telecommunications product range using distributed architecture using innovative technology to improve redundancy. ShoreTel sells their product through a network of over 900 worldwide channel partners that provide complementary products and services.

ShoreTel Director provides web based systems administration for managing and configuring users, devices and applications across the enterprise. ShoreTel Communicator provides a range of functions for desktop users including:

  • IP telephony
  • Conferencing
  • Instant messaging
  • Softphone
  • and other services.

ShoreTel Mobility is a client/server application which integrates with ShoreTel’s and other vendor’s IP PBXs to provide IP telephony and UC services over Wi-Fi and PSTN cellular networks.

ShoreTel Connect released August 2015 is a cloud based business communications solution that provides a range of innovative new communications related services:

  • Personalized call handling and call routing for office and mobile devices
  • Advanced collaboration tools including
    • instant messaging
    • audio and web conferencing
    • point-to-point video and
    • desktop sharing
  • Seamless feature integration and collaboration apps for smartphone, tablet and wearable devices
  • Richly featured integrations with CRM systems including
    • Salesforce®,
    • Zendesk®
    • Microsoft Dynamics® CRM
    • Desk.comTM and
    • NetSuite®.
  • Many specialized apps like
    • voicemail to text
    • emergency notification
    • integrated call recording, and
    • enhanced paging.

ShoreTel Connect is unique. One common platform and user experience that ShoreTel delivers as a service or as a product that the customer can choose to deploy in one of three ways:

ShoreTel Connect ONSITE™ an end-to-end UC solution that customers own, maintain and control. It includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

ShoreTel Connect CLOUD™ is a fully hosted and managed end-to-end UCaaS solution. The platform includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

ShoreTel Connect HYBRID™ enables onsite customers to have applications delivered via the cloud. Hybrid apps such as ShoreTel Fax and ShoreTel Scribe (voicemail transcription) are available now.