Small Business Phone Systems in Adelaide

Small Business Phone SystemsEffective small business phone systems can help small businesses. This is particularly important in Adelaide’s currently troubled economy. A successful telephone system can help small business to:

  • Engage successfully with clients
  • Allow staff to be effective

These are important aspects to help small businesses be prosperous, retain its staff and so its internal knowledge.

What are the business phone system features that most suit small  business?

Customer focussed phone systems

The contemporary small business must be Customer focussed to survive, and so should their phone systems. Modern small business phone systems can help to ensure key people in the business are available when customers need them most.  In addition a smart phone system can help the business support their clients through customer focussed features including:

Convenient accessibility

When a client needs to speak to someone in your business they don’t need to be frustrated by endless attempts to contact then – ‘Phone tag’ is not an ideal situation for good Customer service so the modern small business telephone system can assist with connecting the client and the contact person by

  • Transferring the call automatically to the desired person
  • Allowing the client to easily record a message, then deliver the message it to the called person via
    • a voice message to their mobile phone
    • a text message
    • or an email

The system might even escalate unanswered calls to assistants or managers

Respond quickly & easily to change

Small businesses unique advantage over larger organisations is the ability to respond to changing markets. This important characteristic can also be supported by the small business telephone system being able to be quickly, easily and inexpensively being able to reconfigure the organisation’s communications capability.

Examples of changes easily able to be implemented quickly and easily might include:

  • Adding phones for new staff members
  • Configuring communications needs for an individual or group of team members
  • Responding to increases in phone traffic capacity
  • Integrating new customer focused capabilities

Phone System Support

A phone system that doesn’t work properly or as required or even stops working completely will cost the business lost clients, frustrated and dissatisfied staff. Hence excellent business phone support is key to a small business’s survival and growth.

Phone Support can take several forms each of which needs to be easily accessible:

  • Fix phone system issues quickly
  • Minimise phone communication outages
  • Quick restoration to full phone system operation
  • Fall back system during phone outages
  • Feature configuration simple and easy for staff to use

Low Cost Phone Communications

A key consideration for any phone system is its cost. Over time various capabilities have been introduced into small business phone systems to reduce costs such as:

  • Outgoing Exchange Line Sharing
  • VOIP internet and other digital technologies
Summary
Article Name
Small Business Phone Systems Adelaide
Description
Effective small business phone systems can help small businesses in Adelaide prosper.
Author
Voitek Business Phone Systems Adelaide
Voiteck
Publisher Logo