Business phone systems
Business phone systems underpin companies voice communications with clients, suppliers and sales prospects.
Contemporary business phones systems utilize internet technologies for:
Voice over IP or VOIP utilises internet infrastructure to switch and connect phone conversations rather than the public switched network. This results in more cost effective and secure voice communications. VOIP also enables point to point video communications and conferencing
Internal switching and call transfer
Digital technology enables a diverse range of internal phone routing and switching without the need for an operator to manage this process. Call routing can also be automated and temporarily switched to suit the businesses changing needs.
Smart integration with IT systems
Integrating the digital telephone system with in-house client management systems and other production systems is much more feasible given both technologies are digitally based. This provides opportunities for productivity improvement as well as enhanced client support. eg Interface phone system with the CRM to record client calls