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- Customer: (Customer Name to include the name of the Customer’s Project Manager)
- Project Name: (Name of the Project Defined in the Scope of SOW Section of the SOW)
- Deliverable Product / Event: (This item must track the Deliverable and Acceptance Criteria defined in the Scope of SOW Section of the SOW)
- Signature: (The Project Manager will sign and date Acceptance Statement. This date will be the
- date that the Deliverable was delivered to the Customer Project Manager or Lead Individual.)
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- Approval of Solution:
- Complete approval is indicated with the Customer Project Manager/ Lead Individual’s signature on the Acceptance of Solution.
- If there are miner exceptions to total completion of the deliverable whose corrections will not impact completion of future actions of the project, the Customer Project Manager/ Lead Individual can sign the Acceptance of Solution but list those exceptions to be corrected prior to final approval. (NOTE: Exceptions must be in keeping with the Acceptance Criteria defined in the Scope of SOW Section of this SOW.)
- Disapproval of the Approval of Solution:
- The Customer Project Manager or Lead Individual must provide disapproval within five (5) working days. Within Five (5) working days means that the disapproved Acceptance Criteria is delivered to the vioteck Technical Engineer in writing within Five (5) working days from receipt of the Approval of Solution by the Customer Project Manager or Lead Individual.
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- The vioteck Technical Engineer will implement this “course of actions” and then initiate Acceptance Statements actions again.
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- vioteck will provide Services within a reasonable time, subject to the availability of qualified personnel and the scope of’ the Services to be provided. Estimated start and finish dates are vioteck’s good faith estimates, and do not constitute representations or warranties that the Services will commence or end on any particular dates.
- vioteck may reassign and substitute personnel at any time.
- Services supplied by vioteck under this Agreement are provided to assist Customer. Customer, not vioteck, will be responsible for determining objectives and providing sufficient guidance to vioteck to enable vioteck to obtain the desired results.
- Any ideas, concepts, inventions, know-how, data-processing techniques, software or documentation developed by vioteck personnel (alone or jointly with Customer) in connection with Services provided to Customer will be the exclusive property of vioteck, except to the extent that such items are a derivative of Customer’s property. vioteck grants Customer a non-exclusive, royalty-free, non-transferable (without right to sublicense) license to use the software or other proprietary rights in Services developed under this Agreement. vioteck may provide Customer with specific, customised or unique suggestions or information as part of the Services developed by vioteck, which suggestions or information do not have application to other customers of vioteck (the “Customer-Owned Information”). vioteck will identify all Customer-Owned Information and furnish that information to Customer subject to the qualifications set forth in this Agreement, and vioteck will have no right, title or interest in the Customer-Owned Information.
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- in relation to goods
- the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or
- the repair of the goods or payment of the cost of having the goods repaired; (b) in relation to services (i) the supplying of the services again; or (ii) the payment of the cost of having the services supplied again as in each case vioteck may select. Subject to the above VOITECK DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF CONDITION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
- in relation to goods
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- vioteck and Customer will preserve the confidentiality of data and information relating to Customer’s and vioteck’s businesses, including dat and information belonging to third parties utilized by vioteck in performing Services, which is (i) proprietary or confidential and (ii) provided to enable vioteck to perform Services (“Confidential Information”). Neither vioteck nor Customer will have any obligation to maintain the confidentiality of any data or information which (i) was in he receiving party’s lawful possession prior to the submission thereof by the owning party (ii) is lawfully obtained by the receiving party from a third party under no obligation of confidentiality, (iii) is or becomes generally known or available other than by unauthorized disclosure, (iv) is independently developed by either party, or (v) is required to be disclosed pursuant to the order of any court of competent jurisdiction.
- vioteck and Customer will keep all Confidential Information in confidence and will not disclose any item of Confidential Information to any person other than employees, agents, or contractors who need to know the same in the performance of their duties to the parties. The receiving party will protect and maintain the confidentiality of all Confidential Information with the same degree of care as it employs to protect its own Confidential Information, but at least a reasonable degree of care. The receiving party will be liable to the disclosing party for any non-compliance by its agents or contractors to the same extent as it would be liable for non-compliance by its employees.
- vioteck is not precluded from developing and marketing services or products that are similar or identical to, provide the same or similar functionality as, the Services, provided that such services or products do not use Customer’s Confidential Information or incorporate work originally created by or owned by Customer.
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- Adequate level of remote access as determined by vioteck is required.
- No unauthorised access to communication cabinet or vioteck system.
- Customer is responsible for all telecommunications negotiations Outside of vioteck responsibilities.
- Any devices that are supplied and installed by the customer and not forming part of the vioteck Project, then become the customers responsibility to test and support at their own expense and time. Any disruption or fault caused by the addition of the above devices to the vioteck Network may incur a cost from vioteck.
- The Customers IT environment on site is their responsibility including, Telephone line infrastructure and Network cabling.
- Any down time from your current telephone provide or future provider. Any fault found with internal cabling between building, offices and warehouse is the responsibility of the customer.
- Any down time from your current Internet service provide or future provider. Any fault found with internal cabling between building, offices and warehouse is the responsibility of the customer.
- If there is a need to use your existing IT network to run SIP traffic (Voice traffic), it is your full
- responsibility including router configuration and data network. vioteck, recommends, for a direct handset connection to our voice network as per specifications in vioteck’s proposal.
- vioteck will assist the customer in diverting their numbers, if required for a period of a month. This diversion will stay in place until ported or removed and it is the customer’s responsibility, with the support of vioteck to Port their numbers to the new supplier. During this period the customer will be billed a diversion cost per call.
- Porting of numbers can take between 30 – 90days. All information supplied by the customer must be correct for the port to occur, it is the responsibility of the customer to obtain all correct billing and supplier information.
- Cost to Port per number can range from $150.00 for a single PSTN to $899.00 for a ISDN service. Cost can be changed without warning and comes from the tel
- The customer is responsible for any fault due to any external or internal building infrastructure and any act that is deemed a fault due to environmental conditions Inclusive but not limited too such faults as; power failures, flooding, electrical spikes.