Ray White is a leading Real Estate company in Australasia. In the growth of their business and as part of their strategic plan they highlighted a need for a call centre which would start small but grow rapidly in number of calls and agents.
Adrian Rivish, Ray White Sales Training Manager said “Ultimately we are a real estate company and don’t understand the technical requirements of what is needed in the delivery of a telephone system to support a full call centre. When we started talking with vendors one really stood out and that was Voiteck. They understood our specific requirements and delivered it back to us in an easy to understand format”.
Voiteck’s founders, having worked collectively in the IT industry for more than 80 years, realised they could help organisations by making traditional landline communication systems work smarter with IP technology. Voiteck provide solutions to meet the needs of Australian business who want to reduce the operating cost of their telephone systems whilst increasing the functionality of their current system. Voiteck determined customers needed the freedom to implement a telephone system which also caters for full Call Centre Management.
“We established a new call centre and wanted a solution that would keep up with our growing needs. It needed to have the functionality now and be comprehensive to deliver all the functionality needed in the future. We needed flexibility of handsets and locations. Voiteck delivered all of this,” Adrian added.
Voiteck believes customers have the right to expect what they want and not to have to pay the earth for it. Voiteck delivered a complete call centre for Ray White which allows agents to log on at the beginning of the day, make and receive telephone calls all day long and then allows comprehensive reporting delivered in real time back to Ray White to show the performance of the call centre and the performance of the individual. Ultimately, delivering a significant positive impact to Ray White’s bottom line and delivering on their strategic advantage.
“Voiteck just made this easy for us, I would definitely use them again” Adrian concluded.