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VOIP Business Phone Systems FAQ

/VOIP Business Phone Systems FAQ

VOIP Business Phone SystemsVOIP Business Phone Systems FAQ

Modern digital business telephone systems are inherently technical which can cause uncertainty among those business owners not familiar or have not previously experienced the capabilities of VOIP business phone systems.To assist these business owners, we have collated this list of Frequently Asked Questions (FAQs) that relate to VOIP Phone systems.We trust you will find these FAQs helpful in gaining an understanding of this modern telephone technology.Of course not having a deep understanding of VOIP's technology doesn't mean that your business cannot take advantage of the cost reductions and enhanced capabilities of a digital telephone system over the traditional analog phone systems.Find out more about how a VOIP Phone can improve your business's effectiveness
No. Over 100,000 people are using VoIP in Australia everyday including doctors, cafés, families and other non-tech savvy people. It’s easy to use and we provide the necessary training.
With its features, adaptability and cost savings, VoIP phones are here to stay. VoIP is easily updated to the latest versions of software, giving you access to the newest technology available – keeping you a step ahead of your competitors. The future offerings are limitless with further integration likely to include customised business protocols such as CRM.
VoIP conferencing allows for the creation of virtual meeting spaces. It often integrates voice and web conferencing that merges voice with content such as presentations and other communication modalities such as instant messaging. Advanced features in this area include the ability to transcribe speech into text and the ability to search conference archives for keywords and specific topics. Plus, interstate offices can hold a conference call for the cost of a local call.
In terms of technology or how you dial the number, there are no differences. Rates for long-distance calls are charged at a flat rate of 9 cents, the same as making a local call.
It is now the quality of a traditional landline phone and sometimes even exceeding that level. The quality of VoIP voice has dramatically improved over the last few years.
There are about 70 different features that VoIP offers. You can view a detailed listing of the most popular features under Call Features.
With a phone-based system you would us VoIP the same way you use a regular landline. With a computer-based service, you can call using a headset with a microphone plugged into your computer.
The Voiteck solution automatically defaults to your PSTN (Public Switch Telephone Network) lines, other numbers will default to your voicemail.
No. You only need to have your DSL / ADSL on to make and receive calls.
VoIP stands for Voice over Internet Protocol which refers to calls that traverse networks using Internet Protocol. The voice stream is broken down into packets, compressed and sent toward its final destination by various routes (as opposed to establishing a single, ‘permanent’ connection for the duration of the call as with traditional phone line), depending on the most efficient paths given network congestion, etc. At the other end, the packets are reassembled, decompressed, and converted back into a voice stream by various hardware and software elements, depending on the nature of the call and its final destination.
For an illustration of how VoIP works click here.
No. VoIP allows you to call any local, national, international and mobile numbers.
Yes. Faxes can be sent by email to a traditional fax machine or from a traditional fax machine to a preselected email address.
Yes. Voiteck’s system can provide incoming calls.