VOIP Business Phone Systems FAQ Voiteck
Is VoIP just for the tech savvy? Voiteck
No. Over 100,000 people are using VoIP in Australia everyday including doctors, cafés, families and other non-tech savvy people. It’s easy to use and we provide the necessary training.
Is VoIP just a fad or is it the future? Voiteck
With its features, adaptability and cost savings, VoIP phones are here to stay. VoIP is easily updated to the latest versions of software, giving you access to the newest technology available – keeping you a step ahead of your competitors. The future offerings are limitless with further integration likely to include customised business protocols such as CRM.
What are VoIP’s conferencing capabilities? Voiteck
VoIP conferencing allows for the creation of virtual meeting spaces. It often integrates voice and web conferencing that merges voice with content such as presentations and other communication modalities such as instant messaging. Advanced features in this area include the ability to transcribe speech into text and the ability to search conference archives for keywords and specific topics. Plus, interstate offices can hold a conference call for the cost of a local call.
What differences are there between making a local call and a long-distance call? Voiteck
In terms of technology or how you dial the number, there are no differences. Rates for long-distance calls are charged at a flat rate of 9 cents, the same as making a local call.
How good is the VOIP voice clarity? Voiteck
It is now the quality of a traditional landline phone and sometimes even exceeding that level. The quality of VoIP voice has dramatically improved over the last few years.
What are the useful features of VOIP? Voiteck
There are about 70 different features that VoIP offers. You can view a detailed listing of the most popular features under Call Features.
How does one make or receive a VoIP phone call? Voiteck
With a phone-based system you would us VoIP the same way you use a regular landline. With a computer-based service, you can call using a headset with a microphone plugged into your computer.
If the internet connection is down, what happens to incoming calls? Voiteck
The Voiteck solution automatically defaults to your PSTN (Public Switch Telephone Network) lines, other numbers will default to your voicemail.
Do I need to have my computer on to make phone calls? Voiteck
No. You only need to have your DSL / ADSL on to make and receive calls.
What is the technical overview of VoIP? Voiteck
VoIP stands for Voice over Internet Protocol which refers to calls that traverse networks using Internet Protocol. The voice stream is broken down into packets, compressed and sent toward its final destination by various routes (as opposed to establishing a single, ‘permanent’ connection for the duration of the call as with traditional phone line), depending on the most efficient paths given network congestion, etc. At the other end, the packets are reassembled, decompressed, and converted back into a voice stream by various hardware and software elements, depending on the nature of the call and its final destination.
For an illustration of how VoIP works click here.
Can I only call other VoIP users when using VoIP? Voiteck
No. VoIP allows you to call any local, national, international and mobile numbers.
Can I send a fax with VoIP? Voiteck
Yes. Faxes can be sent by email to a traditional fax machine or from a traditional fax machine to a preselected email address.